FitBark GPS (U.S. Only)FAQ & SUPPORT CATEGORIES 🐕 Popular Topics A used FitBark device I bought is associated to an existing user? Can I get the FitBark GPS if I don’t live in the US? Can I keep my existing profile if I upgrade to a FitBark GPS? Can I use my current collar with the FitBark 2/GPS? Does the FitBark GPS require a subscription? Does the FitBark GPS use GPS to estimate distance traveled? How can I check if there is cellular coverage in my area? How can I share a dog with another user? How do I create more Wi-Fi safe places? How do I edit a Wi-Fi safe place? How do I recharge my FitBark GPS’s battery? How do I remove a FitBark cover? How do I setup an additional FitBark device for a different dog? How do Wi-Fi Safe Place entry/exit notifications work? How does the FitBark GPS locate my dog? I don’t have a FitBark account. How do I follow someone’s dog? I have a FitBark account. How do I follow someone’s dog? I’m a new user. How do I setup a new FitBark GPS? If my dog is microchipped, why would I need a FitBark GPS? My dog is lost. What do I do? Quick overview of the FitBark GPS app What affects the battery life of my FitBark GPS? What are the differences between FitBark 2 and FitBark GPS? What cellular network do you use? Can I use my phone’s plan? What collars are compatible with the FitBark 2/GPS? What do I need to do to sync my FitBark device? What’s included in the FitBark GPS box? Where can I purchase a subscription for the FitBark GPS? Why am I getting false Wi-Fi safe place entry/exit notifications? Why do I need to “Always Allow” location on my phone? Why does the FitBark GPS require a subscription? 🛰️ FitBark GPS Are FitBark devices suitable for small size dogs? Can a cat wear a FitBark device? What about other animals? Can I get the FitBark GPS if I don’t live in the US? Can I use FitBark devices on a harness? Can I use my current collar with the FitBark 2/GPS? Can I use the FitBark GPS on multiple dogs? Do FitBark devices control barking? Do FitBark devices have a heart rate monitor? Does the FitBark GPS work if I’m traveling outside the US? How can I check if there is cellular coverage in my area? How do I fix a FitBark 2/GPS on my dog’s collar? How do I perform a firmware update on my FitBark GPS? How do I remove a FitBark cover? How does the FitBark GPS compare to other dog GPS trackers? How long does FitBark GPS’s battery last for? I’m a new user. How do I setup a new FitBark GPS? If my dog is microchipped, why would I need a FitBark GPS? Is the FitBark 2/GPS waterproof? Is the FitBark GPS available in different sizes? What affects the battery life of my FitBark GPS? What cellular network do you use? Can I use my phone’s plan? What collars are compatible with the FitBark 2/GPS? What do FitBark devices measure? What do the FitBark GPS LEDs mean? What’s included in the FitBark GPS box? What’s my FitBark device’s Bluetooth range? 💵 Subscription, Billing & Upgrades Can I get a refund for the unused part of my subscription? Can I keep my existing profile if I upgrade to a FitBark GPS? Can I monitor health with the FitBark GPS without a subscription? Can I purchase a subscription plan on the FitBark store? Does the FitBark GPS require a subscription? Does the FitBark GPS work if I’m traveling outside the US? How can I check if there is cellular coverage in my area? How can I edit, cancel or pause my subscription? What cellular network do you use? Can I use my phone’s plan? Where can I purchase a subscription for the FitBark GPS? Why does the FitBark GPS require a subscription? 🐾💤 Activity & Sleep Monitoring Do FitBark devices collect BarkPoints while I’m driving in a car? How accurate are FitBark devices? How do FitBark devices estimate distance traveled? How do FitBark devices set my dog’s default activity goal? How do I change my dog’s activity goal? What are BarkPoints? Are they steps? What are rest, active and play time? What is the FitBark Health Index? 📱 iOS & ANDROID MOBILE APPS Does the FitBark mobile app sync in the background? How can I avoid receiving follow requests? How can I change km to miles? How can I hide, delete or share a journal post? How can I link a human activity monitor? How can I remove a user from being associated with my dog? How do I change my dog’s activity goal? How do I create more Wi-Fi safe places? How do I edit a Wi-Fi safe place? How do I find new dogs to add to my pack? How do I stop being an owner, follower or veterinarian of a dog? How do Wi-Fi Safe Place entry/exit notifications work? How does the FitBark GPS locate my dog? How often does the FitBark GPS update my location? I’m not receiving any notifications on my phone. Now what? Quick overview of the FitBark GPS app What human fitness trackers can I link to the FitBark app? What is the sleep score? How do I edit my dog’s sleep interval? What phones/tablets are compatible with my FitBark device? Where do I find a history of a dog’s previous locations? Why am I getting false Wi-Fi safe place entry/exit notifications? Why do I need to “Always Allow” location on my phone? Why is the Health Index not displaying (N/A)? 👩🐶 User Accounts & Dog Profiles Can I login from multiple phones? Should I pair each phone? Can I use the FitBark/FitBark 2 on multiple dogs? Does my user account support multiple FitBark devices? How can I avoid receiving follow requests? How can I change my dog’s time zone? How can I remove a user from being associated with my dog? How can I share a dog with another user? How do I change my dog’s profile picture? How do I delete a dog’s profile? How do I delete a user profile? How do I reset or change my user password? How do I setup an additional FitBark device for a different dog? How do I stop being an owner, follower or veterinarian of a dog? How do I upload or change my user profile picture? I don’t have a FitBark account. How do I follow someone’s dog? I have a FitBark account. How do I follow someone’s dog? I’m a new user. How do I setup a new FitBark/FitBark 2 device? What is the sleep score? How do I edit my dog’s sleep interval? 🔗 Synching Does the FitBark mobile app sync in the background? How often do I need to sync my FitBark 2 to avoid losing data? How often does the FitBark GPS sync? How often does the FitBark GPS update my location? I’m a new user. How do I setup a new FitBark GPS? My FitBark 2/GPS stopped working after a swim. Now what? My FitBark 2/GPS won’t sync. Now what? What do I need to do to sync my FitBark device? What’s my FitBark device’s Bluetooth range? 🏃♀️ Fitbit Integration & Watch Face Error message “Human activity monitor not enabled” How can I link a human activity monitor? How do I install the Fitbit Clock Face? How do I know if my Fitbit is linked to the FitBark app? 👩⚕️ Medical Issues Can FitBark devices estimate my dog’s calorie requirements? Can FitBark devices help catch early signs of illness? Can FitBark devices help monitor dermatitis? Can FitBark devices help monitor osteoarthritis? Can FitBark devices help monitor quality of rest? Can FitBark devices help monitor rehabilitation? Can FitBark devices help monitor seizures? Can FitBark devices help monitor separation anxiety? Can FitBark devices help my dog lose or gain weight? Is it bad for my dog to have an electronic device so close? 🔋 Battery, Care & Safety How do I recharge my FitBark GPS’s battery? How do I remove a FitBark cover? How long does FitBark GPS’s battery last for? Is it bad for my dog to have an electronic device so close? It is safer to recharge via a wall outlet or a computer USB port? My dog ate his FitBark. Now what? My FitBark 2/GPS’s battery won’t charge. Now what? What affects the battery life of my FitBark GPS? What is the temperature operating range of FitBark devices? Where is FitBark’s battery indicator? ⚡Troubleshooting A used FitBark device I bought is associated to an existing user? Can’t I pair a FitBark device from my phone’s Bluetooth settings? Error message “Human activity monitor not enabled” How do I know if my Fitbit is linked to the FitBark app? How do I perform a firmware update on my FitBark GPS? I’m not receiving any notifications on my phone. Now what? My FitBark 2/GPS is damaged or got chewed on. Now what? My FitBark 2/GPS LED won’t start flashing when I plug in the charging cable. Now what? My FitBark 2/GPS’s battery won’t charge. Now what? The firmware update for my FitBark device failed. Now what? What do the FitBark GPS LEDs mean? Why am I getting false Wi-Fi safe place entry/exit notifications? Why is the Health Index not displaying (N/A)? 😔 Lost, Stolen or Damaged I lost my FitBark GPS, or someone stole it. Now what? My dog is lost. What do I do? My FitBark 2/GPS is damaged or got chewed on. Now what? Search and we might retrieve! Can't find what you're looking for? Contact us!
