FAQ & Support
Getting Started (14)
- Quick overview of the FitBark mobile app
- I bought a used FitBark and it’s associated to an existing user. Now what?
- What mobile devices are compatible with FitBark?
- What’s included in the box?
- I’m a new user. How do I setup a new FitBark?
- How do I fix a FitBark on my dog’s collar?
- What do I need to do to sync my dog’s FitBark?
- How can I share a dog with another user?
- How do I charge my FitBark’s battery?
- Is FitBark waterproof?
- I have a FitBark user account. How can I follow a dog associated with another user?
- I don’t have a FitBark user account. How can I follow a dog associated with another user?
- How do I setup an additional FitBark for a different dog?
- Where’s the FitBark app for iPad?
FitBark Dog Activity Monitor (15)
- What is FitBark? What does it measure?
- Is FitBark suitable for small size dogs?
- What’s FitBark’s wireless range? How far can I be from my dog to sync?
- What’s included in the box?
- Does FitBark have GPS?
- How do I fix a FitBark on my dog’s collar?
- Does FitBark have a heart rate monitor?
- Does FitBark control barking?
- Is FitBark waterproof?
- Can I use one FitBark on multiple dogs?
- Can I use FitBark on a harness?
- What is FitBark’s temperature operating range?
- What do the FitBark LEDs mean?
- Is it bad for my dog to have an electronic device so close to him?
- Can a cat wear a FitBark? What about other animals?
User Accounts & Dog Profiles (17)
- How can I remove a user from being associated with my dog?
- How do I change my dog’s profile picture?
- I’m a new user. How do I setup a new FitBark?
- Does my user account support multiple FitBarks?
- Can I login from multiple mobile devices? Do I need to pair each one of them?
- How can I share a dog with another user?
- How can I stop being an owner, follower or veterinarian of a dog?
- How do I delete a dog’s profile?
- Can I use one FitBark on multiple dogs?
- How can I avoid receiving follow requests?
- How do I delete a user profile?
- I have a FitBark user account. How can I follow a dog associated with another user?
- How can I change my dog’s time zone?
- I don’t have a FitBark user account. How can I follow a dog associated with another user?
- How do I setup an additional FitBark for a different dog?
- How do I reset or change my user password?
- How do I upload or change my user profile picture?
iOS & Android Mobile Apps (14)
- How can I remove a user from being associated with my dog?
- How can I change km to miles?
- Quick overview of the FitBark mobile app
- What mobile devices are compatible with FitBark?
- What human fitness trackers are compatible?
- Does the FitBark mobile app sync in the background?
- How can I link a human activity monitor?
- How do I change my dog’s activity goal?
- How do I find new dogs to add to my pack?
- How can I stop being an owner, follower or veterinarian of a dog?
- How can I avoid receiving follow requests?
- How can I hide, delete or share a journal post?
- I’m not receiving any notifications on my mobile device. Now what?
- Where’s the FitBark app for iPad?
Synching (8)
- My FitBark won’t sync. Now what?
- What’s FitBark’s wireless range? How far can I be from my dog to sync?
- How often do I need to sync my FitBark to avoid losing data?
- Does the FitBark mobile app sync in the background?
- What do I need to do to sync my dog’s FitBark?
- How often does the FitBark sync?
- My dog went for a swim and the FitBark isn’t synching any more. Now what?
- What is the FitBark Wi-Fi Base Station?
Activity & Sleep Monitoring (8)
- What is the FitBark Health Index?
- What are BarkPoints? Are they steps?
- What are rest, active and play time?
- How does FitBark estimate miles/km?
- How does FitBark set my dog’s default activity goal?
- How accurate is the FitBark?
- How do I change my dog’s activity goal?
- Does FitBark collect BarkPoints while I’m driving in a car?
Medical Issues (10)
- Can FitBark help monitor osteoarthritis?
- Can FitBark help monitor rehabilitation?
- Can FitBark help my dog lose or gain weight?
- Can FitBark help calculate my dog’s calorie requirements?
- Can FitBark help catch the early signs that my dog is sick or in pain?
- Can FitBark help monitor quality of rest?
- Can FitBark help monitor separation anxiety?
- Is it bad for my dog to have an electronic device so close to him?
- Can FitBark help monitor dermatitis?
- Can FitBark help monitor seizures?
Battery, Care & Safety (8)
- Where is FitBark’s battery indicator?
- My FitBark’s battery won’t charge. Now what?
- It is safer to recharge my FitBark via a wall power outlet or a computer USB port?
- My dog ate his FitBark. Now what?
- How long does FitBark’s battery last for?
- How do I charge my FitBark’s battery?
- What is FitBark’s temperature operating range?
- Is it bad for my dog to have an electronic device so close to him?
Troubleshooting (14)
- I bought a used FitBark and it’s associated to an existing user. Now what?
- My FitBark won’t sync. Now what?
- My FitBark’s LED won’t start flashing when I plug in the USB cable. Now what?
- My FitBark’s battery won’t charge. Now what?
- I can’t pair my FitBark through my smartphone’s Bluetooth settings. Now what?
- Why is the Health Index not displaying (N/A)?
- My dog went for a swim and the FitBark isn’t synching any more. Now what?
- The firmware update for my FitBark failed. Now what?
- My FitBark is damaged or got chewed on. Now what?
- I’m not receiving any notifications on my mobile device. Now what?
- What do the FitBark LEDs mean?
- A Wi-Fi Base Station that was previously working has suddenly stopped working. Now what?
- I have a new Wi-Fi Base Station in error mode (blinking at 2-3 seconds intervals). Now what?
- How can I verify that my Wi-Fi Base Station is working?
Store, Returns & Warranty (12)
- Does FitBark come with a monthly fee?
- Do you ship outside of the United States?
- What’s included in the box?
- How different is a refurbished unit from a new one?
- Does FitBark work outside of the United States?
- When can I expect my order from fitbark.com? How can I track it?
- What is the return policy on fitbark.com?
- What is your warranty policy?
- How can I cancel my order or get a refund?
- When will the Wi-Fi Base Station be back in stock?
- Where can I purchase FitBark’s products?
- In what states does FitBark charge sales tax?
Clinical Studies (16)
- Enrolling in a research study or training program
- What are BarkPoints? Are they steps?
- What are rest, active and play time?
- How do I download 1-minute raw activity data in csv format?
- How can I create custom groups of dogs and chart them together?
- Can I use the web dashboard without a mobile device?
- How accurate is the FitBark?
- Can FitBark help monitor osteoarthritis?
- Can FitBark help monitor rehabilitation?
- Can FitBark help my dog lose or gain weight?
- Can FitBark help calculate my dog’s calorie requirements?
- Can FitBark help catch the early signs that my dog is sick or in pain?
- Can FitBark help monitor quality of rest?
- Can FitBark help monitor separation anxiety?
- Can FitBark help monitor dermatitis?
- Can FitBark help monitor seizures?
FitBark Wi-Fi Base Station (9)
- How do I setup a new Wi-Fi Base Station?
- Does the FitBark Wi-Fi Base Station require Wi-Fi to operate?
- How often does the FitBark sync?
- How long does FitBark’s battery last for?
- What is the FitBark Wi-Fi Base Station?
- When will the Wi-Fi Base Station be back in stock?
- A Wi-Fi Base Station that was previously working has suddenly stopped working. Now what?
- I have a new Wi-Fi Base Station in error mode (blinking at 2-3 seconds intervals). Now what?
- How can I verify that my Wi-Fi Base Station is working?
Affiliate Marketing Program (21)
- What is the FitBark Affiliate Marketing Program and how does it work?
- How do I sign up?
- Is my website eligible to participate?
- Are there any fees?
- Can I become an affiliate if I live outside the United States?
- If I have multiple websites, do I need to apply separately for each?
- What is your commission rate?
- What is the average order size?
- Is there a minimum annual threshold?
- I don‘t have a website. Can I still be a FitBark affiliate?
- Do I receive any discounts on FitBark products since I’m an affiliate?
- Can I use images from FitBark on my websites?
- How do I know if my application has been received or if I have been accepted into the affiliate program?
- How do I create links to fitbark.com?
- Am I obligated to place a certain number of links on my website?
- How does the affiliate program know when I should receive credit for an order?
- When and how do I get paid?
- What sales and revenue reports does ShareASale provide?
- What is your return days or cookie policy?
- Do I earn commission credits if someone clicks on a product on my site and then buys a different product?
- How do product returns affect my commission?