My FitBark 2’s battery won’t charge. Now what?

Case 1: My FitBark won’t start flashing when plugged in

If your FitBark’s LED won’t turn on within a few seconds after you plug it into a powered USB outlet, please verify that the charging cable is correctly clamped on top of the FitBark. If the FitBark still won’t start flashing, please leave it unplugged and contact customer support from the Support Chat in our mobile and web apps.

Case 2: My FitBark’s LED turns off after rapidly blinking for 30 seconds when plugged in

Please try the following:

  • Unplug the charging cable
  • Wait a few seconds
  • Plug the charging cable back in making sure that it’s correctly clamped on top of the FitBark
  • Unplug it right after the LED starts rapidly blinking in pairing mode

Case 2A: the LED flashes rapidly for 30 seconds then turns off

Please leave it unplugged and contact customer support from the Support Chat in our mobile and web apps.

Case 2B: the LED stops flashing rapidly as soon as you unplug it from the charging cable

Please leave it unplugged and contact customer support from the Support Chat in our mobile and web apps.