My FitBark 2/GPS’s battery won’t charge. Now what?


Case 1: My FitBark won’t start flashing when plugged in

If your FitBark’s LED won’t turn on within a few seconds after you plug it into a powered USB outlet, please verify that the charging cable is correctly clamped on top of the FitBark. If the FitBark won’t start flashing, please reset it by performing the following steps.

  • Plug the FitBark into the charging cable
  • ​​Plug the charging cable into a powered USB port
  • Push the button on the charging cable for 10 seconds
  • Remove the FitBark from the charging cable, then plug it back
  • Make sure that you see the led blinking rapidly for 30 seconds

If the FitBark still won’t start flashing, please leave it unplugged and contact customer support from the Support Chat in our mobile or web apps.

Case 2: My FitBark’s LED turns off after rapidly blinking for 30 seconds when plugged in

Please try the following:

  • Turn off Bluetooth on your mobile device, and that of any other authorized users nearby
  • Unplug the charging cable
  • Wait a few seconds
  • Plug the charging cable back in making sure that it’s correctly clamped on top of the FitBark
  • Unplug it right after the LED starts rapidly blinking in pairing mode

Case 2A: the LED flashes rapidly for 30 seconds then turns off

Please leave it unplugged and contact customer support from the Support Chat in our mobile and web apps.

Case 2B: the LED stops flashing rapidly as soon as you unplug it from the charging cable

Please leave it unplugged and contact customer support from the Support Chat in our mobile and web apps.

Case 3: My FitBark is syncing the the app and the battery indicator still shows a low battery

Please note that the battery indicator in the mobile app updates every time you connect to the FitBark. To trigger an immediate sync, please turn off the Bluetooth on your phone, turn the Bluetooth on again, try to sync via the FitBark app, then check the battery indicator.

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