FITBARK.COM 30-DAY RETURN POLICY

Last updated: November 10, 2017

Thank you for shopping at the FitBark Online Store.

If you are not entirely satisfied with your purchase from fitbark.com for any reason, we are here to help. If you purchased a FitBark product from an authorized retailer, please refer to their return policy. We are unable to refund any purchase not made directly through fitbark.com.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To obtain a Return Merchandise Authorization (RMA), please reach out with your order number from the Support Chat in our mobile and web apps.

Eligibility

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 calendar days
  • The product isn’t physically broken or damaged
  • The product is in its original packaging
  • You include all accessories, manuals and documentation included in the original packaging
  • You include the receipt or proof of purchase
  • You obtained a Return Merchandise Authorization (RMA) from us

Products that do not meet these criteria may not be considered for return or may be subject to a restocking fee that is entirely at our discretion. Handling charges, gift wrap fees, and taxes paid (e.g. state, customs, VAT) are not refundable.

Shipping

If you live in the United States, we will send you a prepaid label that covers the shipping fees. If you live overseas, you are responsible for and must pre-pay all shipping charges to the address specified by us. You shall assume risk of loss or damage to the product while in transit to us.

Exclusions

Please note that gift cards are non-refundable, and that protections plans have a separate cancellation policy which is described in the plan’ product page.

Damaged items

If you received a damaged product, please notify us immediately from the Support Chat in our mobile and web apps.

Contact us

If you have any questions about our Return Policy for fitbark.com, please contact us.