Support

No more missed walks Perfect way to tell if my girls have been rambunctious enough at home or at the park, or if a long long walk is in order. My boyfriend and I no longer have to ask if the other human walked them, just check the fitbarks! && best customer service I've ever experienced when I accidentally ordered an extra one and needed to return it!

KBonne

Loving the FitBark! We got a FitBark for our little dog as we wanted to ensure he was active enough even though my wife and I both work during the day. The FitBark allows us, through their proprietary FitBark Points, to see how active he's been during the day whilst we're out (usually not very!) and gives us a target to aim for to push us to get him out and moving. As proponents of the human equivalent, FitBit, the Bluetooth connectivity and interactive app (which is, as yet, by no means perfect but is always being worked on and... Fetch More

Loving the FitBark!

We got a FitBark for our little dog as we wanted to ensure he was active enough even though my wife and I both work during the day. The FitBark allows us, through their proprietary FitBark Points, to see how active he’s been during the day whilst we’re out (usually not very!) and gives us a target to aim for to push us to get him out and moving. As proponents of the human equivalent, FitBit, the Bluetooth connectivity and interactive app (which is, as yet, by no means perfect but is always being worked on and improved) were familiar and easy enough to use.
The customer service at FitBark is excellent and their staff are always willing to help and answer queries. If you’re a fan activity trackers and want to get your canine buddies involved too, the FitBark fits the bill perfectly.

icthalian

FitBark customer service is wonderful. I had some problems with the initial install ... FitBark customer service is wonderful. I had some problems with the initial install and their support chat was very quick, helpful and thorough. Now that the FitBark is working, I love the insight it gives me into my puppy's life. I notice that if she is up and restless at night she can be a little "off" during the day. I've also noticed that she doesn't behave well if she doesn't get enough exercise OR if she gets too much! I can check her FitBark and... Fetch More

FitBark customer service is wonderful. I had some problems with the initial install …

FitBark customer service is wonderful. I had some problems with the initial install and their support chat was very quick, helpful and thorough. Now that the FitBark is working, I love the insight it gives me into my puppy’s life. I notice that if she is up and restless at night she can be a little “off” during the day. I’ve also noticed that she doesn’t behave well if she doesn’t get enough exercise OR if she gets too much! I can check her FitBark and realize she’s just had enough of a day and it’s time for bed. The FitBark holds a charge for quite some time, is easy to use and sturdy. I love my FitBark.

Lucinda Fisher

Great device • Great app I should start by saying I read an article about 5 things you may be doing to crush your dogs spirit. The very first thing was not taking your dog on a walk as often as you should. Admittedly, I am guilty of this and I do NOT want to crush the spirit of any dog! So I looked at several styles of activity trackers and decided to try the FitBark. I think seeing their actual activity level will either guilt me into getting busy with them or make me proud of how we're doing.... Fetch More

Great device • Great app

I should start by saying I read an article about 5 things you may be doing to crush your dogs spirit. The very first thing was not taking your dog on a walk as often as you should. Admittedly, I am guilty of this and I do NOT want to crush the spirit of any dog! So I looked at several styles of activity trackers and decided to try the FitBark. I think seeing their actual activity level will either guilt me into getting busy with them or make me proud of how we’re doing.
I’ve only been using my FitBark for about a week. I have 3 dogs (a Mastiff and 2 Yorkies) and it’s been fun to see what time of day they’re most active and just how active they really are.
I bought one for each of my daughters dogs too (an Australian Shepard and a Boxer).
All of the dogs are ‘friends’, on the app, so we can see how active they’ve been, even when we’re all living in different cities. When they’re all together there’s a HUGE jump in play/active time.
It’s nice to be able to add notes to each day as well. You can go back and see if their activity, or lack thereof, is mirrored by health issues (diarrhea, decreased appetite, etc). I haven’t been using it long enough to take advantage of this feature but I like having that option available.
The staff is amazing! When I’ve asked questions through the app, I thought I’d have to wait several hours for a response; not so! The support has been much higher than I expected it to be. You’re made to feel like one of the FitBark family. I like having the ability to send photos too. I can include a screen shot with my question(s) which helps me explain my question and, I assume, it likely helps them to see what I’m talking about.
I don’t consider myself to be a very tech savvy individual but I have found the app and FitBark set up to be quite straightforward and simple. If I can do it, anybody can do it!
I’ve purchased 5 FitBarks, for my dogs and as gifts, and I feel it will prove to be a great investment in our dogs’ health. And we’ll benefit as well.

char3200

Fun way to Track Your Dog's Activity Level We have two units for our Australian Cattle Dog and 13lb Chihuahua mix. It really is a lot of fun to track the progress of our dogs. Setup was really easy, and the app has no problem syncing both our dogs and keeping them straight. What we like about this unit: - Its really small and secures to the dogs collars with no flapping and seemingly not adding any weight. This was especially great for our small dog. - Charging is done without removing the unit from the collar, and with a... Fetch More

Fun way to Track Your Dog’s Activity Level

We have two units for our Australian Cattle Dog and 13lb Chihuahua mix. It really is a lot of fun to track the progress of our dogs. Setup was really easy, and the app has no problem syncing both our dogs and keeping them straight.

What we like about this unit:
– Its really small and secures to the dogs collars with no flapping and seemingly not adding any weight. This was especially great for our small dog.
– Charging is done without removing the unit from the collar, and with a standard micro-usb cord. Its really not a big deal to just take off the collar every few days and charge at night. Disconnecting from the collar would have been a real pain.
– Customer service is truly fantastic. We had a problem with something that ended up not being a real issue. The app has a direct chat built into it. We got a response within an hour, and super quick responses to every question. They were actually so responsive I felt a little embarrassed. If customer service was harder to contact I would have just waited long enough for the problem to fix itself.
– The app and website are great. There are lots of levels of detail, down to a score for individual minutes. The app will generalize into rest, active and play. You can also download the raw data as an excel spreadsheet that shows a raw score for each minute and make your own charts.
– The general activity level “bark points” are a nice abstract way to see how much exercise our dogs are getting. Its not an exact measurement, but you still see when your dogs aren’t getting as much exercise as usual.
– The sharing features motivate me to keep our dogs exercised. We linked with a friend who can watch our activity levels, so we feel kind of like we want to make sure we keep our levels up.
– No monthly fees.

Tom

LOVE this product! I cannot say enough good things about this product. Unfortunately, my original FitBark would not charge, so I brought it to Best Buy and they exchanged it with a new one instantly! I was thrilled. Then, when I went home, I was not sure how to add the new one to my existing account, so I emailed FitBark and the tech support answered my email INSTANTLY and helped me through it. I am so pleased and impressed. The product allows me to keep track of my dog's sleep schedule and compare activities and how active they keep him... Fetch More

LOVE this product!

I cannot say enough good things about this product. Unfortunately, my original FitBark would not charge, so I brought it to Best Buy and they exchanged it with a new one instantly! I was thrilled. Then, when I went home, I was not sure how to add the new one to my existing account, so I emailed FitBark and the tech support answered my email INSTANTLY and helped me through it. I am so pleased and impressed. The product allows me to keep track of my dog’s sleep schedule and compare activities and how active they keep him (he does agility, flyball and disc). This product is amazing, and I’ve had such a great experience with FitBark.

Lauren B

Five Stars Great item with really great support fitbark is a definite thumbs up from my furbabies

Adrian Dawe

Great Product! We got this for our dog for Christmas and it has been wonderful. It keeps us motivated to get our pup out for a walk when she needs it (it even sends reminders when she hasn't been active for a while!) By using the product, we were also able to see that our dog walker was not taking our dog out for the full hour walks and sometimes forgot to come at all! The customer support has been amazing for any questions to you have - We bought the wifi base station and had a bit of difficulty setting... Fetch More

Great Product!

We got this for our dog for Christmas and it has been wonderful. It keeps us motivated to get our pup out for a walk when she needs it (it even sends reminders when she hasn’t been active for a while!) By using the product, we were also able to see that our dog walker was not taking our dog out for the full hour walks and sometimes forgot to come at all! The customer support has been amazing for any questions to you have – We bought the wifi base station and had a bit of difficulty setting it up but customer support helped us in no time. They are very responsive. I would highly recommend this product to any dog owner!

Cheryl

Exceeded my expectations I love everything about this product! My eight year old golden retriever was getting out of shape while i focused on meeting my fitbit goals. Now we can stay healthy together. Customer service is stupendous. once i messaged them at 8 pm and they responded immediately. I am 62 and not tech savvy, but this is so easy.

Julia Smith

Pawfect I can't fault FitBark, their customer service is second to none - I bought mine before Christmas and had live chat within the Android app to one of the founders on Christmas day, that's serious commitment to their product. The FitBark itself attaches well and doesn't bother my dog at all. It resists water and mud and is apparently waterproof but not tried yet. The Android app is well designed, easy to sync, easy to compare your dog with another albeit both owners need to have shared email addresses. The best thing so far is being able to compare... Fetch More

Pawfect

I can’t fault FitBark, their customer service is second to none – I bought mine before Christmas and had live chat within the Android app to one of the founders on Christmas day, that’s serious commitment to their product.

The FitBark itself attaches well and doesn’t bother my dog at all. It resists water and mud and is apparently waterproof but not tried yet.

The Android app is well designed, easy to sync, easy to compare your dog with another albeit both owners need to have shared email addresses.

The best thing so far is being able to compare days. We could see how new years eve fireworks at midnight kept our dog restless for 40 minutes, if we didn’t manage to get a walk because of heavy rain we can see how much activity she has missed.

FitBark Customer