Support

Excellent Customer Service! I received the fitbark as a Christmas gift and I absolutely love it! It has made me more aware of my pup's activity levels and I just bought a Fitbit to join the fun and get active with my dog! We had a small issue and the developers were quick to respond, extremely helpful, and resolved the issue right away!

sbrickwesley

Love it and the customer support!  We have the FitBark on our 10 month-old Dane and we love it. It measures activity, not gps and steps so you don't end up with the app reporting your dog went on a 16-mile walk when you drive him across town. My husband and I both love getting the pop-up on our phones when our pup reaches his activity goals. Customer support is amazing. Immediate response through the app and a real interest in feature suggestions. Highly recommend for dog lovers out there who want to keep track of whether or not their... Fetch More

Love it and the customer support! 

We have the FitBark on our 10 month-old Dane and we love it. It measures activity, not gps and steps so you don’t end up with the app reporting your dog went on a 16-mile walk when you drive him across town. My husband and I both love getting the pop-up on our phones when our pup reaches his activity goals. Customer support is amazing. Immediate response through the app and a real interest in feature suggestions. Highly recommend for dog lovers out there who want to keep track of whether or not their dogs are getting off the couch enough!

KMcQ02

Ready, Set, Play! We really like our FitBark! It works perfectly, the App is fantastic, the battery lasts a long time between charges, it's size & shape are an exact fit for all dogs, and it is fun to use. While we haven't needed to seek any customer service, it's been very nice of the FitBark staff to reach out to us to let us know they are ready to help if we need them. When you add the top drawer customer service to such a great product it just makes me want to give them 7 stars out of... Fetch More

Ready, Set, Play!

We really like our FitBark! It works perfectly, the App is fantastic, the battery lasts a long time between charges, it’s size & shape are an exact fit for all dogs, and it is fun to use. While we haven’t needed to seek any customer service, it’s been very nice of the FitBark staff to reach out to us to let us know they are ready to help if we need them. When you add the top drawer customer service to such a great product it just makes me want to give them 7 stars out of 5. Tracking our dogs activity, play time, naps and goals is enhancing our bond and keeping our family fit! We highly recommend FitBark to our friends and if you’re thinking about getting one, do it! Your best furry friend will be so glad you did.

sspncr

Amazing product, support and service! We bought this on a whim in boxing sale mode. What a great purchase this was! Really fun to watch how our dog spends his day and to use it to compare one day's activity to the next. If you are worried about tech support don't. If only every company supported their product the way FitBark does. I had a couple of questions and they responded in record time. I have never done a product review before but these people deserve it. Above and beyond.

Tracey

Great customer support I've been using this product for close to 3 months and quite impressed with it. The android version that I use is accurate and is constantly being refined, they have an API for developers to query their rapidly expanding doggy database and to top it off, they have great customer care. When my fitbark died mysteriously, Sara had me exchanging the ailing one within a weekend all on their dime. As you can tell the service is prompt and personable. I was so impressed that I got a fitbark for my wife's chihuahua and it fits him... Fetch More

Great customer support

I’ve been using this product for close to 3 months and quite impressed with it. The android version that I use is accurate and is constantly being refined, they have an API for developers to query their rapidly expanding doggy database and to top it off, they have great customer care. When my fitbark died mysteriously, Sara had me exchanging the ailing one within a weekend all on their dime. As you can tell the service is prompt and personable.

I was so impressed that I got a fitbark for my wife’s chihuahua and it fits him great.

Terry Drymonacos

Terrific App, Device and Service Helps us see when our younger Vizsla is active, playing or sleeping. We can crank up more active state to tone him up. Nice to share with whole family and we have idea what he's doing when we are not at home. Now to their service. I admit, I'm a techie type. Had problems setting up the FitBark and instantly was talking to the service people LIVE. Turns out that I made a mistake in setting up family accounts. They patiently and quick resolved the issue. Never experienced this level of service "after the sale".... Fetch More

Terrific App, Device and Service

Helps us see when our younger Vizsla is active, playing or sleeping. We can crank up more active state to tone him up. Nice to share with whole family and we have idea what he’s doing when we are not at home.
Now to their service. I admit, I’m a techie type. Had problems setting up the FitBark and instantly was talking to the service people LIVE. Turns out that I made a mistake in setting up family accounts. They patiently and quick resolved the issue. Never experienced this level of service “after the sale”. Sure, the photography online stores will talk to you about buying but after the fact tech support is “meh”. FitBark has raised the bar!!! My dog adds “4 Paws Up”!

BayouBlues

Exceeded my expectations I love everything about this product! My eight year old golden retriever was getting out of shape while i focused on meeting my fitbit goals. Now we can stay healthy together. Customer service is stupendous. once i messaged them at 8 pm and they responded immediately. I am 62 and not tech savvy, but this is so easy.

Julia Smith

Love, Love Love, Love, Love the FitBark! We have a healthy virtual completion going amongst 5 dogs with my crazy work friends. This works great and makes sure you exercise your puppy ... also you can see if your puppy sitter is doing their job 🙂 The FitBark owners are always available for online chat and are very responsive to any questions you may have, and are building a massive database of activity by breed, age, etc... Have to admit I thought this was silly before I had a puppy, but now I think it's the coolest thing ever!

FitBark Customer

Great Product! We got this for our dog for Christmas and it has been wonderful. It keeps us motivated to get our pup out for a walk when she needs it (it even sends reminders when she hasn't been active for a while!) By using the product, we were also able to see that our dog walker was not taking our dog out for the full hour walks and sometimes forgot to come at all! The customer support has been amazing for any questions to you have - We bought the wifi base station and had a bit of difficulty setting... Fetch More

Great Product!

We got this for our dog for Christmas and it has been wonderful. It keeps us motivated to get our pup out for a walk when she needs it (it even sends reminders when she hasn’t been active for a while!) By using the product, we were also able to see that our dog walker was not taking our dog out for the full hour walks and sometimes forgot to come at all! The customer support has been amazing for any questions to you have – We bought the wifi base station and had a bit of difficulty setting it up but customer support helped us in no time. They are very responsive. I would highly recommend this product to any dog owner!

Cheryl

Great app! We became FitBark users recently, shortly after we all got FitBits. We decided that 2016 would be a healthier for all of us and FitBark is helping us ensure that our pup is included. Though I am a new user, I have found the app to be user friendly, and the team at FitBark is very interactive, helpful and friendly. I'm glad to be a part of the FitBark family and would recommend it to any pet owner who is concerned with optimizing their dog's health, particularly those with multiple people involved with the care of their dog... Fetch More

Great app!

We became FitBark users recently, shortly after we all got FitBits. We decided that 2016 would be a healthier for all of us and FitBark is helping us ensure that our pup is included.

Though I am a new user, I have found the app to be user friendly, and the team at FitBark is very interactive, helpful and friendly.

I’m glad to be a part of the FitBark family and would recommend it to any pet owner who is concerned with optimizing their dog’s health, particularly those with multiple people involved with the care of their dog on a daily basis.

JLEbean