Support

Great Product - Great Service We got this for Christmas, and within a week it died, I contacted the customer service via their online chat and was helped immediately. They mailed a new fitbark within a few days so I didn't even need to go back to Best Buy. Best customer service I've ever had. Plus the product itself is great, We live in a condo so I was worried about my dog not getting enough exercise. The fitbark has been great to keep track of how he's doing that day and whether I need to give him a longer walk... Fetch More

Great Product – Great Service

We got this for Christmas, and within a week it died, I contacted the customer service via their online chat and was helped immediately. They mailed a new fitbark within a few days so I didn’t even need to go back to Best Buy. Best customer service I’ve ever had. Plus the product itself is great, We live in a condo so I was worried about my dog not getting enough exercise. The fitbark has been great to keep track of how he’s doing that day and whether I need to give him a longer walk or not!

Crystal

10 stars "Santa" brought my dogs each one for Christmas. I absolutely love them. I was able to link both devices to 1 app. The staff at Fitbark is fantastic. I have contacted them with a few questions and received a response back within a half hour....plus you get daily tips. I actually like this app better than my Fitbit app. I highly recommend this product.

Abby and Toby

Great device and awesome app I've ordered four FitBarks now, two for my dogs and two to give as gifts. Needless to say, I couldn't be happier. This is one of those products that deserves two separate reviews, because there are really two different parts: an app and the device itself. I gave it 5 stars overall because the device has exceeded my expectations. The app is good and keeps getting regular updates with fun new features. Also noteworthy - the customer service is tremendous. Like, the best I've ever encountered for any company (and I don't say that lightly).... Fetch More

Great device and awesome app

I’ve ordered four FitBarks now, two for my dogs and two to give as gifts. Needless to say, I couldn’t be happier. This is one of those products that deserves two separate reviews, because there are really two different parts: an app and the device itself. I gave it 5 stars overall because the device has exceeded my expectations. The app is good and keeps getting regular updates with fun new features. Also noteworthy – the customer service is tremendous. Like, the best I’ve ever encountered for any company (and I don’t say that lightly).
Part 1, the device
Things I love: it’s smaller and lighter than it looks. It’s highly durable. Lola, my beagle/boxer mix isn’t kind to it. Between playing rough with others at the dog park and occasional swims in a nearby creek, our fitbark has seen its share of mistreatment. After nearly 8 months, the FitBark not only functions, but still looks very good with only a few light scratches. I’m averaging a little over a week between charges. It is very convenient to charge also, because you don’t have to take it off the collar.
The app:
Initial setup was easy. The design is unique, intuitive, and I figured out the basics after a few minutes of playing with it. It keeps updating every month or two with new features. Most recently (and my favorite part) they added a “top dog” leaderboard to follow other dogs and compete or compare activity.
Bottom Line: I’m a non-tech savvy dog lover and I use FitBark literally every day. I can honestly say it has made me a much better dog parent and I highly recommend it. It’s one of those things I didn’t know I needed and now can’t live without.
willtheworld

But I am having WAY more fun with it than he is I know I bought this for my dog, but I am having WAY more fun with it than he is!!! The app is spot on and the support team is right there on the app to chat if you need.

FitBark Customer

Love it! This is a great unit. Our pup goes to dog day care from time to time and it's nice to see exactly how his day was when I pick him up. The battery is amazing and the support from FitBark is top shelf!

Jim

Exceeded my expectations I love everything about this product! My eight year old golden retriever was getting out of shape while i focused on meeting my fitbit goals. Now we can stay healthy together. Customer service is stupendous. once i messaged them at 8 pm and they responded immediately. I am 62 and not tech savvy, but this is so easy.

Julia Smith

Awesome little activity monitor! I've had my FitBark now for about a year. It works great. I can see my dogs activity (or lack there of) level. It automatically syncs when the app is open and in close proximity (10-15ft) to my dog. About a month ago it broke. My dog was marking a bone and I think rubbed on it a little too roughly. I contacted thier support staff and Sara was very nice and offered me a replacement device at no cost. She included a RMA slip so I could return the broken devise to them. I have... Fetch More

Awesome little activity monitor!

I’ve had my FitBark now for about a year. It works great. I can see my dogs activity (or lack there of) level. It automatically syncs when the app is open and in close proximity (10-15ft) to my dog. About a month ago it broke. My dog was marking a bone and I think rubbed on it a little too roughly. I contacted thier support staff and Sara was very nice and offered me a replacement device at no cost. She included a RMA slip so I could return the broken devise to them. I have seen this company grow in terms of what their product and the app offer. I am very impressed with both their product and their staff. As more dogs are using FitBark the averages (daily activity) for breed and size of dog keep getting better. They also recently added an option where you can sync your fitbit within FitBark. this way you can see your activity right next to your dog’s on a daily basis.

M. Simek

Fun way to Track Your Dog's Activity Level We have two units for our Australian Cattle Dog and 13lb Chihuahua mix. It really is a lot of fun to track the progress of our dogs. Setup was really easy, and the app has no problem syncing both our dogs and keeping them straight. What we like about this unit: - Its really small and secures to the dogs collars with no flapping and seemingly not adding any weight. This was especially great for our small dog. - Charging is done without removing the unit from the collar, and with a... Fetch More

Fun way to Track Your Dog’s Activity Level

We have two units for our Australian Cattle Dog and 13lb Chihuahua mix. It really is a lot of fun to track the progress of our dogs. Setup was really easy, and the app has no problem syncing both our dogs and keeping them straight.

What we like about this unit:
– Its really small and secures to the dogs collars with no flapping and seemingly not adding any weight. This was especially great for our small dog.
– Charging is done without removing the unit from the collar, and with a standard micro-usb cord. Its really not a big deal to just take off the collar every few days and charge at night. Disconnecting from the collar would have been a real pain.
– Customer service is truly fantastic. We had a problem with something that ended up not being a real issue. The app has a direct chat built into it. We got a response within an hour, and super quick responses to every question. They were actually so responsive I felt a little embarrassed. If customer service was harder to contact I would have just waited long enough for the problem to fix itself.
– The app and website are great. There are lots of levels of detail, down to a score for individual minutes. The app will generalize into rest, active and play. You can also download the raw data as an excel spreadsheet that shows a raw score for each minute and make your own charts.
– The general activity level “bark points” are a nice abstract way to see how much exercise our dogs are getting. Its not an exact measurement, but you still see when your dogs aren’t getting as much exercise as usual.
– The sharing features motivate me to keep our dogs exercised. We linked with a friend who can watch our activity levels, so we feel kind of like we want to make sure we keep our levels up.
– No monthly fees.

Tom

Lazy dog owner with a happy, active dog! This product has changed the way I approach my dog's health. I am, admittedly, a lazy dog owner. My dog is older, so I used that as an excuse for brief walks and lots of downtime. Her first week with the FitBark, I realized how little activity she saw throughout her day and was appalled by my own behavior. Since using the FitBark, Maggie May is having more active days and is sleeping better because she's worn out and happy. The app is easy to use, the company is SUPER responsive and... Fetch More

Lazy dog owner with a happy, active dog!

This product has changed the way I approach my dog’s health. I am, admittedly, a lazy dog owner. My dog is older, so I used that as an excuse for brief walks and lots of downtime. Her first week with the FitBark, I realized how little activity she saw throughout her day and was appalled by my own behavior. Since using the FitBark, Maggie May is having more active days and is sleeping better because she’s worn out and happy. The app is easy to use, the company is SUPER responsive and fast, and my partner is able to keep track of Maggie’s activities, too! I highly recommend the FitBark to anyone with a busy, distracting life. It keeps your dog’s needs in mind, even when you can’t.

Drew Nixon

Great way to keep my older dog active Great app. Best customer service. Highly recommend.

Eforjane