Support

Fun and Fit Got the FitBark from son and daughter-in-law for Christmas. Love it! Makes me aware of when the dog needs more exercise and how the dog is doing in general. It's fun following other FitBark equipped dogs and seeing how your dog stacks up to others. Great customer support too.

Kevanrijn

Tremendous customer service I'll be honest, I'm one of those annoyingly curious types who has a kajillion questions. The folks running the FitBark were very kind in answering my questions, three different people had to take a crack at answering my questions about the accuracy of the data for my specific dog (we have a 1 year old Cattle Dog, so yeah I really need to know if he's getting enough exercise!). Ultimately the answer was "we're still gathering data," and even though it might have been uncomfortable for them to say, it was the truth. Even though it wasn't... Fetch More

Tremendous customer service

I’ll be honest, I’m one of those annoyingly curious types who has a kajillion questions. The folks running the FitBark were very kind in answering my questions, three different people had to take a crack at answering my questions about the accuracy of the data for my specific dog (we have a 1 year old Cattle Dog, so yeah I really need to know if he’s getting enough exercise!). Ultimately the answer was “we’re still gathering data,” and even though it might have been uncomfortable for them to say, it was the truth. Even though it wasn’t exactly what I wanted to hear, I have a hard time not buying into an honest answer!

We took our FitBark swimming today, and my dog is one to hold his breath and stick his head under the water to find a stick. Not only did he find his stick, the FitBark is still gathering data!

K. Miller

Great way to keep my older dog active Great app. Best customer service. Highly recommend.

Eforjane

No more missed walks Perfect way to tell if my girls have been rambunctious enough at home or at the park, or if a long long walk is in order. My boyfriend and I no longer have to ask if the other human walked them, just check the fitbarks! && best customer service I've ever experienced when I accidentally ordered an extra one and needed to return it!

KBonne

Great products and a fantastic way to track your dogs... Great products and a fantastic way to track your dogs activity levels. We have had a few technical issues with this though which Customer Service have sorted and are currently sorting - hoping this will be resolved shortly!

Stephanie Williams

Love it and the customer support!  We have the FitBark on our 10 month-old Dane and we love it. It measures activity, not gps and steps so you don't end up with the app reporting your dog went on a 16-mile walk when you drive him across town. My husband and I both love getting the pop-up on our phones when our pup reaches his activity goals. Customer support is amazing. Immediate response through the app and a real interest in feature suggestions. Highly recommend for dog lovers out there who want to keep track of whether or not their... Fetch More

Love it and the customer support! 

We have the FitBark on our 10 month-old Dane and we love it. It measures activity, not gps and steps so you don’t end up with the app reporting your dog went on a 16-mile walk when you drive him across town. My husband and I both love getting the pop-up on our phones when our pup reaches his activity goals. Customer support is amazing. Immediate response through the app and a real interest in feature suggestions. Highly recommend for dog lovers out there who want to keep track of whether or not their dogs are getting off the couch enough!

KMcQ02

Love it! This is a great unit. Our pup goes to dog day care from time to time and it's nice to see exactly how his day was when I pick him up. The battery is amazing and the support from FitBark is top shelf!

Jim

FitBark customer service is wonderful. I had some problems with the initial install ... FitBark customer service is wonderful. I had some problems with the initial install and their support chat was very quick, helpful and thorough. Now that the FitBark is working, I love the insight it gives me into my puppy's life. I notice that if she is up and restless at night she can be a little "off" during the day. I've also noticed that she doesn't behave well if she doesn't get enough exercise OR if she gets too much! I can check her FitBark and... Fetch More

FitBark customer service is wonderful. I had some problems with the initial install …

FitBark customer service is wonderful. I had some problems with the initial install and their support chat was very quick, helpful and thorough. Now that the FitBark is working, I love the insight it gives me into my puppy’s life. I notice that if she is up and restless at night she can be a little “off” during the day. I’ve also noticed that she doesn’t behave well if she doesn’t get enough exercise OR if she gets too much! I can check her FitBark and realize she’s just had enough of a day and it’s time for bed. The FitBark holds a charge for quite some time, is easy to use and sturdy. I love my FitBark.

Lucinda Fisher

Fun way to Track Your Dog's Activity Level We have two units for our Australian Cattle Dog and 13lb Chihuahua mix. It really is a lot of fun to track the progress of our dogs. Setup was really easy, and the app has no problem syncing both our dogs and keeping them straight. What we like about this unit: - Its really small and secures to the dogs collars with no flapping and seemingly not adding any weight. This was especially great for our small dog. - Charging is done without removing the unit from the collar, and with a... Fetch More

Fun way to Track Your Dog’s Activity Level

We have two units for our Australian Cattle Dog and 13lb Chihuahua mix. It really is a lot of fun to track the progress of our dogs. Setup was really easy, and the app has no problem syncing both our dogs and keeping them straight.

What we like about this unit:
– Its really small and secures to the dogs collars with no flapping and seemingly not adding any weight. This was especially great for our small dog.
– Charging is done without removing the unit from the collar, and with a standard micro-usb cord. Its really not a big deal to just take off the collar every few days and charge at night. Disconnecting from the collar would have been a real pain.
– Customer service is truly fantastic. We had a problem with something that ended up not being a real issue. The app has a direct chat built into it. We got a response within an hour, and super quick responses to every question. They were actually so responsive I felt a little embarrassed. If customer service was harder to contact I would have just waited long enough for the problem to fix itself.
– The app and website are great. There are lots of levels of detail, down to a score for individual minutes. The app will generalize into rest, active and play. You can also download the raw data as an excel spreadsheet that shows a raw score for each minute and make your own charts.
– The general activity level “bark points” are a nice abstract way to see how much exercise our dogs are getting. Its not an exact measurement, but you still see when your dogs aren’t getting as much exercise as usual.
– The sharing features motivate me to keep our dogs exercised. We linked with a friend who can watch our activity levels, so we feel kind of like we want to make sure we keep our levels up.
– No monthly fees.

Tom

Terrific App, Device and Service Helps us see when our younger Vizsla is active, playing or sleeping. We can crank up more active state to tone him up. Nice to share with whole family and we have idea what he's doing when we are not at home. Now to their service. I admit, I'm a techie type. Had problems setting up the FitBark and instantly was talking to the service people LIVE. Turns out that I made a mistake in setting up family accounts. They patiently and quick resolved the issue. Never experienced this level of service "after the sale".... Fetch More

Terrific App, Device and Service

Helps us see when our younger Vizsla is active, playing or sleeping. We can crank up more active state to tone him up. Nice to share with whole family and we have idea what he’s doing when we are not at home.
Now to their service. I admit, I’m a techie type. Had problems setting up the FitBark and instantly was talking to the service people LIVE. Turns out that I made a mistake in setting up family accounts. They patiently and quick resolved the issue. Never experienced this level of service “after the sale”. Sure, the photography online stores will talk to you about buying but after the fact tech support is “meh”. FitBark has raised the bar!!! My dog adds “4 Paws Up”!

BayouBlues