Support

Fantastic If this app and tracker does not inspire you to get out and exercise with you dog - nothing will. Support is great too!

Kathymil

Fantastic product Device and app are working great for me and my dog. I can keep track of my dog's activity, and when and for how long my dog walker took care of my dog while I am away. I had some issues setting up the connection between the device and my phone in the beginning. But the support team was very helpful in walking me through all the steps and going above and beyond their duty figuring out that ... my phone OS needed to be updated. 🙂 While the device is very light and fits any dogs size,... Fetch More

Fantastic product

Device and app are working great for me and my dog.
I can keep track of my dog’s activity, and when and for how long my dog walker took care of my dog while I am away.
I had some issues setting up the connection between the device and my phone in the beginning.
But the support team was very helpful in walking me through all the steps and going above and beyond their duty figuring out that … my phone OS needed to be updated. 🙂
While the device is very light and fits any dogs size, the battery lasts for a very long time (about 2 weeks) and re-charging it takes only the time your dog takes a quick nap.
Overall, I am very satisfied with this product and would definitely recommend it to any dog owner.

E. Lapiello

Awesome little activity monitor! I've had my FitBark now for about a year. It works great. I can see my dogs activity (or lack there of) level. It automatically syncs when the app is open and in close proximity (10-15ft) to my dog. About a month ago it broke. My dog was marking a bone and I think rubbed on it a little too roughly. I contacted thier support staff and Sara was very nice and offered me a replacement device at no cost. She included a RMA slip so I could return the broken devise to them. I have... Fetch More

Awesome little activity monitor!

I’ve had my FitBark now for about a year. It works great. I can see my dogs activity (or lack there of) level. It automatically syncs when the app is open and in close proximity (10-15ft) to my dog. About a month ago it broke. My dog was marking a bone and I think rubbed on it a little too roughly. I contacted thier support staff and Sara was very nice and offered me a replacement device at no cost. She included a RMA slip so I could return the broken devise to them. I have seen this company grow in terms of what their product and the app offer. I am very impressed with both their product and their staff. As more dogs are using FitBark the averages (daily activity) for breed and size of dog keep getting better. They also recently added an option where you can sync your fitbit within FitBark. this way you can see your activity right next to your dog’s on a daily basis.

M. Simek

We love it Started out a little buggy and required a restart by Fitbark but the customer service was fantastic and we've had no issues since. We've been using it for about a month and we love it. Our Jack Russell pup is extremely high energy and in the 95th+ percentile each week. I've been a fitbit user for over two years so I value the ability to track her alongside myself. It's just a little added motivation when I can see that I haven't kept my end of the bargain with fetch and walks. On a side note, seems... Fetch More

We love it

Started out a little buggy and required a restart by Fitbark but the customer service was fantastic and we’ve had no issues since. We’ve been using it for about a month and we love it. Our Jack Russell pup is extremely high energy and in the 95th+ percentile each week. I’ve been a fitbit user for over two years so I value the ability to track her alongside myself. It’s just a little added motivation when I can see that I haven’t kept my end of the bargain with fetch and walks. On a side note, seems to be water resistant to some degree because she has fallen in the water a couple of times and there hasn’t been a problem.

ChelseaBpuppy

Terrific App, Device and Service Helps us see when our younger Vizsla is active, playing or sleeping. We can crank up more active state to tone him up. Nice to share with whole family and we have idea what he's doing when we are not at home. Now to their service. I admit, I'm a techie type. Had problems setting up the FitBark and instantly was talking to the service people LIVE. Turns out that I made a mistake in setting up family accounts. They patiently and quick resolved the issue. Never experienced this level of service "after the sale".... Fetch More

Terrific App, Device and Service

Helps us see when our younger Vizsla is active, playing or sleeping. We can crank up more active state to tone him up. Nice to share with whole family and we have idea what he’s doing when we are not at home.
Now to their service. I admit, I’m a techie type. Had problems setting up the FitBark and instantly was talking to the service people LIVE. Turns out that I made a mistake in setting up family accounts. They patiently and quick resolved the issue. Never experienced this level of service “after the sale”. Sure, the photography online stores will talk to you about buying but after the fact tech support is “meh”. FitBark has raised the bar!!! My dog adds “4 Paws Up”!

BayouBlues

Top rated customer service Great product and even better customer service. Really enjoying the new Fitbark and the sync with Fitbit is great.

Gary Dutton

FitBark customer service is wonderful. I had some problems with the initial install ... FitBark customer service is wonderful. I had some problems with the initial install and their support chat was very quick, helpful and thorough. Now that the FitBark is working, I love the insight it gives me into my puppy's life. I notice that if she is up and restless at night she can be a little "off" during the day. I've also noticed that she doesn't behave well if she doesn't get enough exercise OR if she gets too much! I can check her FitBark and... Fetch More

FitBark customer service is wonderful. I had some problems with the initial install …

FitBark customer service is wonderful. I had some problems with the initial install and their support chat was very quick, helpful and thorough. Now that the FitBark is working, I love the insight it gives me into my puppy’s life. I notice that if she is up and restless at night she can be a little “off” during the day. I’ve also noticed that she doesn’t behave well if she doesn’t get enough exercise OR if she gets too much! I can check her FitBark and realize she’s just had enough of a day and it’s time for bed. The FitBark holds a charge for quite some time, is easy to use and sturdy. I love my FitBark.

Lucinda Fisher

Best Pet Accessory EVER! This thing is absolutely incredible, and the company behind it is amazing as well! The interface on the app is very slick, informative, and accurate! It is a great way to know what your pup is up to when you are not with them, or just to track each day's activity! So much fun. Also compatible with the fitbit and other fitness apps to compare the pups to their humans! The fitbark itself is pretty wicked, but what makes the experience SO awesome is the ability to get in touch with support chat instantly via the app,... Fetch More

Best Pet Accessory EVER!

This thing is absolutely incredible, and the company behind it is amazing as well! The interface on the app is very slick, informative, and accurate! It is a great way to know what your pup is up to when you are not with them, or just to track each day’s activity! So much fun. Also compatible with the fitbit and other fitness apps to compare the pups to their humans! The fitbark itself is pretty wicked, but what makes the experience SO awesome is the ability to get in touch with support chat instantly via the app, and they respond brilliantly fast, always with kind words and helpful advice. I have recommended this to all dog owners I know and meet and I recommend it to you!!!

Ben

Great wearable for dogs! This device is so much fun. You can see how much time your dog spends resting, playing (typically walking or running), and being "active" (which is basically being awake but not doing a lot). If you have multiple dogs, you can compare them against each other. I even used it to determine who wandered off at night and peed in the basement - only one dog was active at that time so she was busted! LOL Support is fabulous. They respond via chat to any questions, and are super-responsive to any enhancement ideas. I use the app... Fetch More

Great wearable for dogs!

This device is so much fun. You can see how much time your dog spends resting, playing (typically walking or running), and being “active” (which is basically being awake but not doing a lot). If you have multiple dogs, you can compare them against each other. I even used it to determine who wandered off at night and peed in the basement – only one dog was active at that time so she was busted! LOL Support is fabulous. They respond via chat to any questions, and are super-responsive to any enhancement ideas. I use the app on an iPhone 4s and it works really well, even though my phone is older. Another plus is that they share the (anonymized) data that they collect with the FitBarks. It’s a great way for dog owners to contribute to research on dog health, especially if you have a purebred that is not as well-represented in their data set.

Dog Lover

FitBark: Accurate, inexpensive and fun for you and your dog! We've had our True Red FitBark for nearly a month now, and it was more than worth the wait…we have a beautiful Australian Shepherd, a year and a half old, and she is nothing but motion! My wife and i have been curious since we got our dog just how much she really did during the day, and we've both worn the FitBit Human Activity Monitor for years, so we both had personal baselines. The FitBark has a feature that allows you to compare your human vs. your dogs activity... Fetch More

FitBark: Accurate, inexpensive and fun for you and your dog!

We’ve had our True Red FitBark for nearly a month now, and it was more than worth the wait…we have a beautiful Australian Shepherd, a year and a half old, and she is nothing but motion! My wife and i have been curious since we got our dog just how much she really did during the day, and we’ve both worn the FitBit Human Activity Monitor for years, so we both had personal baselines. The FitBark has a feature that allows you to compare your human vs. your dogs activity level, and i have to tell you, we have a lot of work to do to keep our numbers up even near hers! The FitBark also shows you on a graph just how busy your dog has been, and when. Very helpful if you are trying to get an older or sedentary dog to move more, or pick up the activity level (and calorie burn) of a dieting dog. The software runs great on my iOS, is very details on both a daily and weekly level, and has gone a week+ before needing recharged. Our Mackenzie has a ton of dog friends, who play pretty rough, and has had no effect on the FitBark, the unit itself is very small and almost weightless, and so far, tough as nails. It has a very novel attachment scheme that allows for almost universal fit on nearly any collar, that stays tight, has not collected dirt and weeds in it, nor been snatched off by a rowdy buddy.
I have already had to contact Customer Service via email to help me get the most out of a feature and they responded quickly and were clear and very helpful, we accomplished my problem in 1 email exchange! Overall, we are very happy with our FitBark, and while it means nothing to our Mackenzie, we can monitor and modify what we need to, to keep her, and us, healthy and happier for a longer time.

Tony Ferretti