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Troubleshooting | FitBark

  • A used FitBark device I bought is associated to an existing user?
  • Can’t I pair a FitBark device from my phone’s Bluetooth settings?
  • Error message “Human activity monitor not enabled”
  • How do I know if my Fitbit is linked to the FitBark app?
  • How do I perform a firmware update on my FitBark/FitBark 2?
  • I’m not receiving any notifications on my phone. Now what?
  • My dog went for a swim and the FitBark isn’t synching any more. Now what?
  • My FitBark is damaged or got chewed on. Now what?
  • My FitBark won’t sync. Now what?
  • My FitBark’s battery won’t charge. Now what?
  • My FitBark’s LED won’t start flashing when I plug in the charging cable. Now what?
  • The firmware update for my FitBark device failed. Now what?
  • What do the FitBark LEDs mean?
  • Why is the Health Index not displaying (N/A)?
Get me and my pup healthy together!
Get me and my pup healthy together!

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