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Buying FAQ

When can I expect my order from fitbark.com? How can I track it?

Orders ship next day from our warehouse in Kansas City, MO (United States) Typical transit time is described in your shopping cart in the "Cart Totals" section When we ship your order, we'll send you a tracking link International tracking updates may not be as frequent as those for domestic orders

Does FitBark work outside of the United States?

Yes. The FitBark mobile app works everywhere as long as your iOS or Android mobile device has an internet connection.

Do you ship outside of the United States?

Yes. At this time we offer a free option with UPS (transit time: 7-25 days) as well as a paid option with DHL (transit time: 2-4 days). You’re responsible for any import duties into your country of residence, if any.

Does FitBark come with a monthly fee?

No. FitBark comes exclusively without a monthly fee.

What is the return policy on fitbark.com?

We have a friendly 60-day return policy. If you don’t love your FitBark, we’ll refund it. If you live in the U.S., we'll even pay for the return shipping. You can read about our return policy here.

What is your warranty policy?

We back your purchase with a friendly 1-year product warranty. If your unit is defective, please get in touch via the Support Chat in our mobile and web apps and we’ll be happy to help. You can read more about our warranty policy here.

How can I cancel my order or get a refund?

Please get in touch from the Support Chat in our mobile and web apps and we'll be happy to help.

In what states does FitBark charge sales tax?

FitBark charges the appropriate state and local sales tax in locations where we have legal obligations to do so. Where required, tax will also be applied to shipping and handling charges. At this time, FitBark collects sales tax only from the state of Missouri.

Where can I purchase FitBark’s products?

You can fetch all things FitBark at our Online Store, or find a list of our retailers here.

When will the Wi-Fi Base Station be back in stock?

It will be back, but we don't have an ETA yet. Thank you for your patience.

How different is a refurbished unit from a new one?

Refurbished units: May have minor aesthetic or packaging defects Are tested for functionality Include the same 1-year warranty and 60-day money-back guarantee

What’s included in the box?

FitBark Dog Activity Monitor Collar Bands Micro USB charging cord Quick Start Guide