How can I edit, cancel or pause my subscription?


Editing a subscription plan

You may edit your plan at any time from the FitBark app. Under your dog profile, tap on “Subscription Plan Status”, then “Edit Plan”.

FitBark_Dog-Profile-350x631 | How can I edit, cancel or pause my subscription?FitBark_Subscription-350x626 | How can I edit, cancel or pause my subscription?

“Edit Plan” allows you to change your subscription plan starting from the next billing cycle (end of 1 month, 1 year or 2 years). To allow for processing time, you may edit your plan up to 48 hours before the billing period ends.

Canceling a subscription plan

To cancel your subscription, tap “Disable Auto Renewal”. At the end of the current billing cycle (end of 1 month, 1 year or 2 years), we will not charge you again and your subscription will stop.

Pausing a subscription plan

To pause a subscription, simply cancel your existing plan (“Disable Auto Renewal”) and we won’t charge you again. We don’t charge any fees for dormant subscriptions, and you can restart them at any time.

 

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