My dog went for a swim and the FitBark isn’t synching any more. Now what?

Chances are that the rubber cap at the back of the unit wasn’t correctly closed and some water got in. But don’t worry – your unit is still likely functional. Please try this:

  • Fully open the rubber cap
  • Place your FitBark in a bag (or a bowl) of dry rice
    • This should extract any moisture that may have remained inside the FitBark
  • Wait 24 hours
  • Power the FitBark via the micro USB cable provided

If this doesn’t work, please get in touch from the Support Chat in the FitBark mobile and web apps and we’ll be happy to help.

in SynchingTroubleshooting